Last updated 25 September 2026
Service terms
These terms apply when a clinic uses Keel Co, including during a free trial. They're written in plain English. Replying "yes" to our trial offer, or forwarding calls to your Keel Co number, means you agree to them.
1. What Keel Co does
Keel Co provides a virtual receptionist that answers calls forwarded to your Keel Co number. It greets callers with your clinic's name, answers simple questions using only the information you've approved, takes a message, and sends you a summary by text message and email.
2. What it doesn't do
- It does not give clinical, medical or treatment advice.
- It does not book, change or cancel appointments. It takes booking requests for your team to confirm.
- It does not quote prices or fees unless you've given us the exact wording.
- It is not an emergency service. Callers who describe an emergency are told to hang up and call 000.
3. Your responsibilities
- Give us accurate information about your clinic and tell us promptly when it changes.
- Read the call summaries and return calls within the timeframe you've told callers to expect.
- Set up and manage call forwarding on your own phone line. You can switch it off at any time.
- Keep meeting your own professional and privacy obligations to your patients.
4. Free trial
The free trial runs for 14 days from the day your Keel Co number goes live. There's no charge and no obligation. Before the trial ends we'll send you the monthly price in writing. If you don't agree to continue, we switch the service off and you simply turn off call forwarding.
5. Fees after the trial
If you continue, you pay the monthly fee we've agreed in writing. There's no lock-in contract. You can cancel at any time by email, and the service stops at the end of the month you've paid for.
6. Service availability
We work hard to keep the service running, but it relies on phone carriers and online services we don't control. Occasionally a call may not be answered, or a summary may be delayed or incomplete. Keel Co is designed to reduce missed calls, not to replace your own systems for urgent matters.
7. Mistakes
The virtual receptionist is an automated system and can occasionally mishear a name or number or misunderstand a question. Every summary includes the full transcript so you can check. If you notice a mistake, tell us and we'll correct the setup.
8. Liability
To the extent the law allows, our total liability to you for anything related to the service is limited to the fees you paid us in the month before the issue arose. We aren't liable for lost business or indirect losses. Nothing in these terms limits your rights under the Australian Consumer Law.
9. Privacy
We handle caller information as set out in our privacy policy. We use it only to deliver your messages and check the service is working. We never sell it or use it for marketing.
10. Ending the service
Either of us can end the service by email at any time. When it ends, turn off call forwarding. We'll disconnect your Keel Co number and delete your clinic's call records within 30 days.
11. Changes to these terms
If we change these terms, we'll email you at least 14 days before the change takes effect.
12. Governing law
These terms are governed by the laws of Queensland, Australia.
Questions? Email keelco.au@gmail.com.