Setup guide
Set up call forwarding
Send the calls you can't answer to your Keel Co line. It takes about two minutes, your clinic number stays the same, and you can switch it off any time.
Before you start
- You need your Keel Co number. We email it to you when your trial is set up.
- These steps are for a clinic mobile on Telstra, Optus or Vodafone. Using a landline or an internet phone system? Jump to landlines and phone systems.
- Forwarding missed calls to Keel Co replaces your voicemail for those calls.
Mobile: dial these three codes
Open your phone's keypad, type each code exactly as shown and press call. After each one you'll see a message like "Registration was successful".
- 1. When you don't answer**61*[your Keel Co number]#
- 2. When you're on another call**67*[your Keel Co number]#
- 3. When your phone is off or has no signal**62*[your Keel Co number]#
On Telstra and a code isn't accepted? Add *11 just before the final #, for example **61*0400000000*11#.
iPhone users: don't use Settings → Phone → Call Forwarding. That forwards every call, even the ones you'd answer. Use the codes above instead.
Test it
Ask someone to call your clinic mobile and don't answer. After about 15 seconds Keel Co picks up. Once they hang up, you'll get a text and an email with the details within a minute or so.
Turn it off
Dial ##004# and press call. This removes all the forwarding above, so missed calls go back to ringing out.
To get your voicemail back: on Telstra, dial **004*101#. On Optus or Vodafone, turn voicemail on in the carrier's app or ask your carrier.
Landlines and phone systems
If your clinic number is a landline or runs through a phone system (for example 3CX, RingCentral or a Telstra business line), forwarding is a setting in your provider's app or portal, usually called "forward on no answer", "divert" or "call forward busy / no answer".
Email us the name of your provider at keelco.au@gmail.com and we'll send you the exact steps.